Stephen M. R. Covey Trust/confidence and distrust/suspicion Simply put, trust means confidence. The opposite of trust - distrust - is suspicion. When you trust people, you have confidence in them, in their integrity and in their abilities.…
Stephen M. R. Covey The One Thing That Changes Everything There is one thing that is common to every individual, relationship, team, family, organization, nation, economy, and civilization throughout the world - one thing which, if removed, will destroy the…
Stephen M. R. Covey Low trust slows everything Low trust causes friction, whether it is caused by unethical behavior or by ethical but incompetent behavior (because even good intentions can never take the place of bad judgment). Low…
Stephen M. R. Covey The Five Waves of Trust The First Wave: Self Trust The first wave, Self Trust, deals with the confidence we have in ourselves - in our ability to set and achieve goals, to keep commitments,…
Stephen M. R. Covey You Can Change Behavior Some people say you can’t change behavior. But there is clear evidence, to indicate that people can and do change behavior - sometimes dramatically - and that doing so often…
Stephen M. R. Covey The 7 High-Trust Organizational Dividends Now consider the dividends of high trust. Obviously the opposites of the 7 Low-Trust Organizational Taxes we’ve just discussed are dividends. To lower or eliminate redundancy, bureaucracy, disengagement, politics, turnover,…
Stephen M. R. Covey The 7 Low-Trust Organizational Taxes Redundancy Redundancy is unnecessary duplication. Of course, redundant mission-critical systems and data management are necessary. But a redundancy tax is paid in excessive organizational hierarchy, layers of management, and overlapping…
